We keep things simple. Here's everything you need to know.
Monthly memberships can be cancelled at any time with 30 days' written notice. Founding member rates are non-transferable but the membership itself can be cancelled with the same 30-day notice. Your founding rate is not affected by a pause — if you need to pause, get in touch and we'll work something out.
Session bookings can be cancelled or rescheduled up to 12 hours before your reserved time. Late cancellations (under 12 hours) and no-shows are charged the full session rate.
Prepaid session packs are non-refundable but are transferable to another member. We do not offer refunds on monthly membership fees for partial months.
If you've joined as a founding member before we open and you change your mind before our opening date, please get in touch within 14 days of joining and we'll issue a full refund. After that, standard cancellation terms apply.
Questions about your membership? Email us at hello@calmarehouse.com — we'd always rather have a conversation than lose a member.